What is free return?

If you purchase a product with a label as “”, you could ask for free return in local within 15 days after receipt.

How to return?

FAQ

Q1：What does “” mean?

A1：It means that you could return the item within 15 days after receiving the item by free.

Q2：Why some products have the label of Free Return, some not?

A2：It depends on the sellers. If the sellers support free return service, you could see “Free Return” labels.

Q3：What is the deadline to apply for a free return?

A3：You must apply within 15 days of receiving the item(s). Please choose “Return Goods” if you prefer to apply for return. If no reason to return, please keep them in perfect condition, without using or removing the labels and the original packaging.

Q4：Can I make an exchange instead of a return?

A4：We’re sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.